șÚÁÏčÙÍű Monitor Articles about Student Services /category/student-services/ șÚÁÏčÙÍű Monitor is a business development and market intelligence resource providing international education industry news and research. Thu, 16 Apr 2026 20:51:49 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.3 /wp-content/uploads/2022/07/cropped-LOGO_2022_FLAVICON-2-32x32.png șÚÁÏčÙÍű Monitor Articles about Student Services /category/student-services/ 32 32 A common challenge: Strengthening student confidence in the ROI of study abroad /2026/04/a-common-challenge-strengthening-student-confidence-in-the-roi-of-study-abroad/ Thu, 16 Apr 2026 16:37:39 +0000 /?p=47344 More restrictive immigration policies in the Big Four destinations – Australia, Canada, UK, and the United States – are concerning some international students about the return on investment (ROI) of study abroad. Prospective students are considering the high cost of studying and living abroad in those leading destinations and then they are: When considering each…

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More restrictive immigration policies in the Big Four destinations – Australia, Canada, UK, and the United States – are concerning some international students about the return on investment (ROI) of study abroad.

Prospective students are considering the high cost of studying and living abroad in those leading destinations and then they are:

  • Looking at rules restricting foreign students’ entry, work rights, and ability to bring their families;
  • Comparing what institutions promise about employment outcomes to what current students and alumni say about what is actually happening for them.

When considering each destination individually, they notice that:

  • The non-refundable fee for a student visa in Australia keeps ramping up (it is currently AU$2,000), alongside historically high visa rejection rates.
  • The UK’s Graduate Route post-study work term is being cut from 24 months to 18 months in 2027.
  • Post-study work streams in the US are under review by policy makers.
  • Canada’s international student cap remains in place, alongside more restrictive policies for post-graduation work eligibility, and declining visa approval rates.

At the same time, labour markets in the Big Four are being disrupted by geo-political factors and the impact of new technologies. The youth unemployment rate is currently higher in Canada than it was just after the pandemic, and it is the highest it has been in a decade in the UK – trends that contribute to a more uncertain employment outlook for domestic and foreign graduates alike.

“Post-study work is obviously a key driver for a significant part of the prospective student audience,” says Dr Mark Bennett, Vice President of Research and Insight at Keystone Education Group. “But that doesn’t mean it’s their ‘default’ option post-graduation. Rather, it’s one of many opportunities that enhances the value and attractiveness of an international degree. Trusting that the door is there in advance matters whether or not someone chooses to walk through it later.”

Measuring student sentiment

Recent survey research and social media listening studies confirm that international prospects are more skeptical about the ROI of study abroad in a Big Four destination.

Looking just at the UK, for example:

  • New research found that 34% of international students are less interested in UK study as a result of the imminent shortening of the Graduate Route (and half of the sample didn’t know about the policy change, indicating that demand might fall still further).
  • Student visa applications to the UK in the first three months of 2026 were down -31% compared with the same period in 2025.
  • A newly released study by , an AI-powered social media listening platform purpose-built for international education, found that across various social channels there is vigorous conversation about the pros and cons of studying in the UK among current and prospective international students. Anxiety and disappointment are common themes in those online conversations across tens of thousands of student comments throughout 2025. So too is a sense of being valued primarily for paying higher tuition fees than domestic students.

Here are just a couple of quotes featured in the Voyage study:

“The government introduces policies every year, which further deters international students, such as the graduate visa restrictions, not allowing dependents, etc. The new visa restrictions pretty much killed any chance of working in the UK. If you’re looking for a degree from well-regarded institutions, that’s great. If you’re looking to get a job afterwards, just know that your options are extremely, extremely limited and recent law changes have pretty much made it impossible.”

“The immigration policies are made to be as prohibitive as possible. After milking you with insane tuition fees and living expenses while providing you with no jobs, the UK wants you to spend around 3,000 pounds on a graduate visa. This will allow you to stay for 2 years. Will you find jobs on a graduate visa? You have a better chance than the impossible student visa, but it is still hard.”

Overall, the conversations picked up by Voyage include a notable level of concern about UK government policies that limit work rights while tuition fees remain much higher for international students.

A new urgency around career services

In the face of restrictive government policies, it is crucial for institutions to demonstrate their continued value to international students.

This means proving – not just promising – that they are committed to international students’ post-study success. An excellent way of achieving this is (1) customising career services for the unique needs of international students and (2) effectively communicating the value of this function to them.

Recent research shows that this isn’t happening enough as yet. A 2024 QS and Universities UK International study, which surveyed 10,000 international graduates from nearly 40 universities, found that only 3% of employed graduates had found their job with the help of career services. About a fifth had used career services for other reasons, but not for job-finding.

The research highlights a gap between the availability of career services and the relevance of this function in the eyes of international students.

Recognising that international students have more barriers to securing a job than domestic students do can help to close this gap. For those students, career services must go beyond resume coaching, interview prep, etc. They need to cover other critical areas, including:

  • Working through complicated visa and immigration processes.
  • Being aware of programmes linked to skills gaps (that are thus prioritised by governments and employers).
  • Knowing which programmes are eligible for post-study work streams.
  • Avoiding being penalised simply because of not being aware of a deadline or requirement.
  • Building professional networks both in their host destination and elsewhere, because:
    • There is not a guarantee they will be able to work in the host country after studies due to policies or other factors.
    • They may not want to stay in the host country and be perfectly content to find a good job at home or in another country.
  • Identifying employers who are open to hiring/sponsoring international students.

Embedding career and immigration supports

Sanam Arora is the chair of the National Indian Students and Alumni Union (NISAU) in the UK. At the 2025 șÚÁÏčÙÍű Monitor Global Summit in London, she explained:

“Seventy percent of Indians choose a destination of study on the basis of overall employability, and they have historically seen the UK or US in particular as a launchpad for global careers. In that sense, the definition of what it means to be educated has fundamentally changed. Universities that realise they’re not just here to educate, they’re here to be that global talent launchpad, will really ace this going forward.”

Ms Arora shared her own perspective on what she would find helpful:

“Before I graduate, I want the university to help me prepare for a successful life. That is what I think of when I think of career services, because success in a career is not that different than success in life. Sometimes career services is seen as something that is off to the side or in a corner, but really it needs to be embedded end-to-end throughout the entire student life cycle.”

Embedding career services means considering the whole student journey – from pre-admission to post-graduation. It means offering help to students not only in choosing the right programme, but also in understanding immigration rules and post-study pathways. Supporting students through those immigration processes is in fact an integral part of career services today, especially in the wake of heightened government oversight and compliance requirements.

Carleton University in Ottawa, Canada, has department whose name fits the bill for what is needed in our current context: the . That office combines employment research with immigration guidance, and it is open to all international students.

A wider lens for networking

Another important angle today is to recognise that fewer international students will be able to stay on to work because of new immigration policies – and some will naturally prefer to pursue careers in their home country or in a third country in any case. This puts the onus on institutions to connect students to global networking platforms and to career fairs with international employers.

Collecting data on students from the very beginning of their enrolment about their post-study plans enables the customisation of career services not just on the basis of international versus domestic, but also international “planning to stay” and international “planning to return home or work elsewhere.”

Integral to brand reputation

There is a growing urgency to backing up the promise of employability with real outcomes for students. Helping international students to achieve the ROI they expect is ever-more integral to brand integrity and equity, to student satisfaction, and to the ability to recruit successfully in overseas markets.

For additional background, please see:

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Building the bridge to campus: The first stage of student satisfaction begins long before admission /2025/11/building-the-bridge-to-campus-the-first-stage-of-student-satisfaction-begins-long-before-admission/ Thu, 27 Nov 2025 13:53:57 +0000 /?p=46525 The following article is adapted from the 2026 edition of șÚÁÏčÙÍű Insights magazine, which is freely available to download now. The international student experience begins long before students arrive in a new country and walk on to campus. It takes shape when the student is still far away and considering a shortlist of schools. Institutions…

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The following article is adapted from the 2026 edition of șÚÁÏčÙÍű Insights magazine, which is .

The international student experience begins long before students arrive in a new country and walk on to campus. It takes shape when the student is still far away and considering a shortlist of schools. Institutions that provide stellar encouragement and support during this period are building trust and satisfaction even before students are enrolled.

Brand image is built over multiple touchpoints

If you have ever bought a pair of jeans, a digital device, or any other product online, you know how rewarding it is when a brand creates anticipation and excitement before your purchase. You know the satisfaction of getting an immediate response to your questions and reassurance that should you need to make a return, there is a fair process for doing so.

Once you’ve made your purchase, you look for email updates on your order, estimated delivery dates, tracking information, and notifications about any delays. You grow more eager when you go to your inbox and there’s a message with an anticipatory subject line, e.g., “Your stunning new jeans are on their way!”

When the package arrives, you are delighted to see your purchase wrapped beautifully in tissue paper, contained in a sleek, branded box, or accompanied by a personalised note. In fact, “unboxing” videos – where purchasers ooh and ahh as they open their packages – are so popular that they often go viral on social channels. They are also perfect examples of the power of word-of-mouth marketing.

Clearly, a great deal of brand engagement happens before consumers ever try on or try out their purchase. Online brands that provide great service and communications before and directly after a purchase encourage a positive consumer mindset that inspires satisfaction right from the get-go.

Jeans and headsets are one thing. Study abroad is another – and it is much, much more
of an investment. Yet many schools miss the opportunity to deliver gold-standard service to prospects still deciding where to go and to keep inspiring confidence after students have applied.

Study abroad begins at home

When designing pre-enrolment student support, imagine a prospect sitting in a living room chatting with family and friends about institutions on their shortlist. Parents are naturally worried and determined to make a good choice. After all, they care deeply about their children’s happiness and safety and often make the financial investment in study abroad. Friends may also be considering foreign schools or universities, and so there is vigorous debate about the pros and cons of various options.

That living-room discussion touches on all the typical considerations: rankings, affordability, quality, location, visas, programmes, work opportunities, possible scholarships, etc. But also: Which institutions have great websites? Which institutions make it easy for students to contact them?

You can imagine parents poring over emails from institutions to compare pros and cons. And they aren’t just looking for information. They notice if the tone is professional and friendly, and they notice when an admissions staff member offers to talk personally to them about a programme. They like impressive percentages about post-graduation employment rates. If parents aren’t proficient in English or another language of study, they appreciate an o‰ er to have information and answers translated into their first language – which is becoming much easier to do with AI tools, and which is just beginning to happen at some institutions.

Students, meanwhile, look for prompts to speak with student ambassadors, offers to connect with the career services team, and housing assistance. They like links leading to virtual tours of campus facilities and “day-in-the-life” videos of students having fun at orientation and graduation ceremonies, attending lectures, enjoying meals with friends, and interacting with industry professionals as part of their programme.

If those students and parents were looking at communications from your school or university, would they be impressed? Would your email and website strategies truly represent what it is like to study on your campus? If not, it’s time for a review and rethink.

Keep it going

Congratulations! The prospect you’ve been handling with great care has decided to apply! Ahh, all that effort was worth it. But that’s not where it ends.

Kasper Baars, head of university partnerships at Uni-Life, notes: “For many institutions, the post-application phase is where things go quiet. Students go dark. Engagement drops. And teams shift their focus to the next cycle. But this silent stretch is actually one of the most critical moments in the entire journey.”

Mr Baars continues: “The admissions process isn’t just about checking boxes and verifying documents; it’s about sustaining momentum, building trust, and reassuring students that they’ve made the right choice.”

As students wait for a visa decision, your institution could:

  • Provide one-on-one guidance about accommodation, academic expectations, study tips, course structure, reading lists, etc.;
  • Guarantee late admission in the event of visa decision delays;
  • Deliver virtual tutorials for students who may need language support;
  • Create virtual meet-ups with other international student applicants to start creating community.

Roll out that welcome mat

When new students arrive on campus, arrange for airport greetings and transportation to ensure their first impression of your country and school is incredible. When students tuck in for bed on their first night, you can be sure they are messaging with family and friends at home and posting photos and videos before they go to sleep.

For additional background, please see:

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Is your institution doing enough to boost career outcomes for students? /2025/11/is-your-institution-doing-enough-to-boost-career-outcomes-for-students/ Wed, 12 Nov 2025 19:41:26 +0000 /?p=46456 Throughout this year, șÚÁÏčÙÍű Monitor has covered the implications of students’ growing expectation that their university/college experience will provide a real edge in the workforce. That point is driven home by research such as IDP’s Emerging Futures survey conducted in March 2024, which found that students increasingly equate quality of education with graduate outcomes. But…

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Throughout this year, șÚÁÏčÙÍű Monitor has covered the implications of students’ growing expectation that their university/college experience will provide a real edge in the workforce. That point is driven home by research such as IDP’s Emerging Futures survey conducted in March 2024, which found that students .

“What factors are important to students in understanding ‘high quality education’?” Emerging Futures research shows that most surveyed students understand “high quality education” as “availability of graduate employment schemes.” Source: IDP

But students do not always know whether a higher education institution that promises “career-focused education” will truly deliver. David Pilsbury, Chief Development Officer at Oxford International Education Group, wrote for Universities UK on 3 October 2025 that argues that it is time to abandon “vague promises.” He writes about a TNE initiative in which he has been closely involved that bucks this trend: the University of Southampton’s new Delhi campus. Mr Pilsbury writes:

“This project 
 breaks the mould of ‘business as usual’ in transnational ventures. Instead of the usual rhetoric about employability, it hard-wires a commitment to real employment outcomes for students.”

Mr Pilsbury goes on to explain how the Southampton branch manifests this commitment:

“Thanks to partnerships with industry – for example an agreement with Deloitte India – students at the Delhi campus gain access to internships, placements and clear graduate job pipelines from day one. The campus is located in an innovation park amid major businesses, and curricula are specifically designed to prepare students for global careers. In practice, this means engaging industry experts in guest lectures and projects, and constantly updating programmes to match skills needed in the market 
. Crucially, Southampton’s venture doesn’t operate in isolation – it integrates a ‘triple helix’ of education, research and industry engagement at its core. Students benefit from links to leading firms with internship and placement schemes already in place.”

The University of Southampton’s commitment to employability is admirable, and there are other universities that are similarly impressive in accompanying promises with strategy and infrastructure.

We have highlighted a few great examples below.

Experience for the win

Northeastern University (US) is a pioneer of integrating workplace learning into academics. It is famous for its six-month co-op opportunities – mostly paid, and the university strongly encourages employers to compensate students – at the undergraduate and master’s levels. For example, business and law students can work with legal firms or multinationals including Deloitte and Microsoft to gain hands-on expertise. In fact, if you look at Northeastern’s , you’ll see that “Experience” leads the branding in the university’s carousel-styled banner, followed by “Research” and “Global.”

Northeastern’s homepage emphasises its ranking as the “#1 university for co-ops and internships” according to U.S. News & World Report, 2025. Source:

Leading with excellence in work placements

The landing page for says it all – and the message is directed right at students:

“Explore careers, earn money, and gain experience through the world’s leading co-op (paid internship) program.

As a Waterloo co-op student, you’ll typically alternate between four months in school and four months as a full-time employee of the organization you’re working for.

Open to Canadian and international students, Waterloo’s co-op program is an amazing way to learn to successfully interview for jobs, test drive up to six careers, graduate with up to two years of valuable experience – and make money!”

A banner on the University of Waterloo’s co-op landing page. Source:

Skills-demand forecasting for relevant programmes

As reported by (in a fascinating article about preparing students for long-term success), (RMIT) “forecast the growth of digital jobs in Australia. The university then formed strategic partnerships with major employers to establish pathways and programs aimed at reskilling current students so that they can access these job opportunities.” This is an amazing example of following through on promises of academic–industry connections.

RMIT’s navigation bar on its “Students” page features a “Careers & Opportunities” section, demonstrating a core feature of the institution’s market positioning. Source:

Beyond traditional career supports

Check out Korea-based Seoul National University’s and you’ll need to scroll to see all the career supports the university provides. From courses to internships to job fairs and career “concerts,” the list is extremely impressive. There are even options specifically for international students and one focused on jobs in the global economy, complete with English-language coaching for resumes, interviews, and presentations.

The screenshot shows just three career services of many offered by the Seoul National University – these have an emphasis on preparing students for jobs in the global economy. Source:

Make it personal

In France, the EDHEC Business School doesn’t just offer career services – it offers for students focusing on one sector or profession. Their website says:

“One of the unique strengths of EDHEC’s Career Centre is its specialised teams that focus on specific tracks and industries. Whether students are pursuing finance, marketing, consulting, or data, they receive expert support tailored to the demands of their chosen field. This ensures precise alignment between academic preparation and market needs.

The Career Booster programme offers sector-specific training, recruitment preparation, and networking opportunities. With 30 sectorial career boosters, students can focus on industries like luxury goods, fintech, consulting, entertainment, and more, ensuring they stand out in a competitive global job market.”

Within the Career Booster initiative is an Assessment Centre that “simulates real-world recruitment processes. Students participate in tests, group exercises, and case studies, receiving immediate feedback from industry experts. Each year, our students benefit from this immersive preparation, entering the job market with confidence.”

Like Seoul National University, EDHEC includes a global dimension to its career services and trumpets the high proportion of its graduates who have found employment in other countries. Source:

Lifelong career support

The University of Edinburgh (UK) recognises – and even after they get their first job. The university offers lifelong career support to its alumni through its Careers Service and the Alumni Services platform. This includes access to online resources and advice, careers events, networking opportunities, and individual counselling support.

University of Edinburgh hosts events all around the world to allow its alumni to connect with each other – wherever they are. Source:

Back it up

The five universities profiled here offer a glimpse of best practices in career services as well as a real commitment to graduate outcomes. Increasingly, developing more comprehensive, strategy-based, labour-market connected career supports represents a huge competitive edge – and one that should be surfaced not just on landing pages, but on the institutional homepage as per the Northeastern example. If they are the real deal – and not just a claim – experiential learning and graduate outcomes can be the strongest element of a brand.

For additional information, please see:

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Impact study shows pursuit of new experience is a key driver for international exchange /2025/10/impact-study-shows-pursuit-of-new-experience-is-a-key-driver-for-international-exchange/ Thu, 23 Oct 2025 16:16:14 +0000 /?p=46267 More than nine in ten respondents (95%) in a recent study said the greatest impact of their international exchange experience abroad was personal growth and self-awareness. Career and professional development was noted as a major benefit as well by 83% of the study participants. Those topline findings, notes the study report, show that, “Education abroad…

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More than nine in ten respondents (95%) in a recent study said the greatest impact of their international exchange experience abroad was personal growth and self-awareness. Career and professional development was noted as a major benefit as well by 83% of the study participants.

Those topline findings, notes the study report, show that, “Education abroad delivers outcomes that go far beyond employability
For most students, the mindset shift is clear — exposure to new cultures, languages and perspectives helps them see themselves as part of a wider global community, not just visitors in another country.”

The findings come from a new impact study published by sector research specialists . The study is a pilot and the beginning of a wider effort to benchmark the impact of education abroad.

The pilot cohort was made up of more than 4,250 students enrolled at 21 higher education institutions across multiple countries. However, the majority of the study participants were citizens of Australia (36%), the United Kingdom (31%), the United States (10%), or New Zealand (6%).

As we see in the following chart, more than half of the pilot cohort participated in a semester abroad, with another third attending a short international programme. The remaining 14% participated in a varsity of work placements, internships, or volunteer assignments.

Type of international programme or placement for participants in the pilot cohort. Source: miXabroad

When it comes to why they choose an international programme, miXabroad says, “Students are strongly motivated by the chance to step outside the familiar and experience something different.” CEO Emily O’Callaghan adds that study abroad participants, “Seek connection, culture and experience – reminding us that meaning, not just resume building, is at the heart of global learning.”

We see that reflected clearly in the next chart below, which illustrates that that pursuit of a new experience, across cultures and personal networks, is the primary motivator for international programme participants.

The top motivations for participating in an international exchange or placement. Source: miXabroad

The vast majority of respondents (96%) report being satisfied or very satisfied (72%) with their international experience. A similar proportion of(97%) said they would likely recommend their international programme, with 77% indicating they definitely would.

“Our focus is on those who are very satisfied – because that’s when students are most inspired to actively recommend their experience, strengthening institutional reputation and driving future participation,” adds the report. “In short: the higher the satisfaction, the stronger the advocacy. Providers that aim to deliver truly satisfying experiences will see students become champions.”

Based on the research findings, miXabroad offers a number of important takeaways for programme designers and leaders.

  • Centre personal growth in program design. “Build in opportunities for cultural immersion, social connection and self-discovery. These are the elements students value most and where they report the greatest personal impact.”
  • Share student stories to illustrate those personal benefits.
  • Engage with students before they start university. Nearly half of students consider going abroad before beginning their university programmes. Universities can boost student engagement and participation in programmes abroad by exposing prospective or incoming students to international opportunities as early as possible.
  • Measure personal and social outcomes. Along with grades, universities are encouraged to track the impact of education abroad on student confidence, adaptability, and cultural awareness.
  • Strengthen support at every stage of the student journey. “Pair pre-departure preparation and local orientation with ongoing pastoral and academic support. Students who feel guided, included and connected report the highest satisfaction.”

    For additional background, please see:

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    șÚÁÏčÙÍű Podcast: Beyond the offer letter: The services that drive international student success /2025/10/icef-podcast-beyond-the-offer-letter-the-services-that-drive-international-student-success/ Thu, 16 Oct 2025 17:58:36 +0000 /?p=46229 Listen in as șÚÁÏčÙÍű’s Craig Riggs and Martijn van de Veen recap some of the latest developments in our sector, including findings from a new multi-country, multi-channel mystery shopping study as well as South Korea’s rapid progress in building its foreign enrolment base. Our co-hosts are then joined by two special guests – Sarah Todd, principal…

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    Listen in as șÚÁÏčÙÍű’s Craig Riggs and Martijn van de Veen recap some of the latest developments in our sector, including findings from a new multi-country, multi-channel mystery shopping study as well as South Korea’s rapid progress in building its foreign enrolment base.

    Our co-hosts are then joined by two special guests – Sarah Todd, principal consultant with ; and Gordon Scott, managing director of – for a discussion that goes beyond the offer letter to break down the hierarchy of student needs and concerns about study abroad. The discussion focuses on the programmes and services that are absolutely essential for students to make a smooth transition, which are ‘nice-to-haves’ that enhance the experience, and – perhaps most importantly – which are the overlooked elements that truly determine whether a student thrives.

    You can listen right now in the player below, and we encourage you to subscribe via your favourite podcast app in order to receive future episodes automatically.

    For additional background, please see:

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    Global student satisfaction survey highlights growing attention to career services /2025/09/global-student-satisfaction-survey-highlights-growing-attention-to-career-services/ Thu, 11 Sep 2025 11:09:36 +0000 /?p=46096 The 2025 Global Student Satisfaction Awards were announced this week, and they provide some important indicators of student experience and student preference for all international educators. The programme – produced in partnership by Studyportals with Uni-Life and the British Council IELTS – relies entirely on student reviews, which this year amounted to 102,000 reviews from students across…

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    The were announced this week, and they provide some important indicators of student experience and student preference for all international educators.

    The programme – produced in partnership by Studyportals with Uni-Life and the British Council IELTS – relies entirely on student reviews, which this year amounted to 102,000 reviews from students across 3,059 universities and 124 countries. The reviews were submitted between January 2023 and July 2025, from current students or alumni who graduated after January 2022.

    Overall student satisfaction remains high at 4.18/5.00, reflecting a marginal decrease from 2023’s rating of 4.21. Comparable to the 2023 survey, just under 96% of responding students rated their overall study experience at either four or five stars.

    At a national level, the top-performing destinations – based on that overall satisfaction score – were the United States (4.32), Belgium (4.29), and Austria (4.28). The following figure highlights a wider selection of country ratings (for overall satisfaction), comparing destination performance on two dimensions: (i) positive or negative change relative to the 2023 rating and (ii) relative ranking compared to the global average of 4.18.

    2025 rating and change in overall satisfaction (between 2023 and 2025) for selected study destinations. Source: Studyportals

    Aside from the US, Canada showed steady improvement over the last four years, climbing from a rating of 4.07 (2021) and 4.11 (2023) to reach the global average for first time. The United Kingdom has also shown steady, if more gradual improvement, rising from 4.1 (2021) and 4.18 (2023) to 4.23 this year. Australia, however, remains below the global benchmark, with ratings consistently around 4.13 over the past four years.

    As we see in the following summary of other key indicators from the 2025 ratings, there is a little more variability sitting behind that overall score.

    Key indicators of student experience from the 2025 Global Student Satisfaction Awards. Source: Studyportals

    “These results show where universities are winning student trust, and where they risk losing it,” said Studyportals CEO Edwin van Rest. “Students are more confident about career prospects, but increasingly concerned about diversity and their quality of life. In today’s competitive environment, these student voices are critical signals for universities. Understanding these perspectives is crucial for shaping policies and programmes that genuinely meet students’ needs.”

    Signals for improvement

    The student rating for “Admissions Process” declined from 4.41 in 2023 to 4.24 this year. This parameter reflects student feedback with respect to ease of application, clarity of website information, and quality of staff assistance during the admission process.

    Part of the issue here may lie in the premium that students place on ease of use and streamlined experience in other parts of their lives. “Students specifically appreciate when online applications are ‘easy and simple to operate’ and websites are user-friendly,” adds Studyportals. “Modern students expect admission processes to match the usability standards of consumer applications, with intuitive interfaces and straightforward procedures.”

    Another notable change this year was in the area of “Student Diversity,” which reflects “how effectively universities foster welcoming environments for students from different countries, cultures, religions, age groups, gender identities, backgrounds, and those with special needs.”

    Student satisfaction with respect to “Student Diversity” dropped from 4.37 (2023) to 4.15 this year, a change that the report summarises as, “Universities that intentionally create welcoming spaces for students from different backgrounds see higher satisfaction. Conversely, some students faced problems integrating into the campus community or feeling at home in a new country.”

    The meaningful thing about both parameters is that they are largely within the control of each university, which highlights that they remain areas of opportunity and potential competitive advantage for most institutions.

    The steady rise of career services

    Students rated their satisfaction with “Career Development” at 4.13 this year, a small increase over the 4.08 rating from 2023 but an impressive gain over four years from the 3.86 rating from 2021. As the term suggests, this aspect of student experience is concerned with, “How well universities support students’ career development through extracurricular courses, workshops, conferences, internship assistance, and other employability-enhancing activities.”

    Overall, “Career Development” is the most-improved category tracked in the programme, indicating the greater attention to student support and student outcomes in this respect. Given everything we are learning in recent years about the greater emphasis students now place on those outcomes, this is a particularly relevant finding in the 2025 ratings.

    This year’s report also includes a series of related recommendations for institutions planning to further strengthen their career services for students.

    • Facilitate industry professional connections. Organise regular interactions with working professionals through guest lectures, networking events, and mentorship programmes. These direct industry connections often prove more valuable than theoretical career guidance, providing students with realistic insights and professional networks.
    • Expand hands-on learning opportunities. Bridge the gap between academic learning and professional application through well-supported internships and real-world projects. Students need practical experience with current industry tools and challenges to feel prepared for their careers.
    • Leverage faculty research connections. Ensure professors actively engaged in current research translate contemporary industry challenges into classroom content. This makes education feel immediately relevant and prepares students for the evolving problems they’ll encounter in their professional lives”.

    For additional background, please see:

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    How likely are students to recommend your institution? /2025/05/how-likely-are-students-to-recommend-your-institution/ Thu, 15 May 2025 21:31:18 +0000 /?p=45574 Findings from the latest wave of the International Student Barometer (ISB) are out, and the survey found that employability is only becoming more significant as a factor in students’ choice of institution and programme. It is such a pressing concern that it influences students’ satisfaction, and in turn, their likelihood of recommending their institution to…

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    Findings from the latest wave of the International Student Barometer (ISB) are out, and the survey found that employability is only becoming more significant as a factor in students’ choice of institution and programme. It is such a pressing concern that it influences students’ satisfaction, and in turn, their likelihood of recommending their institution to others.

    is the world’s largest international student experience survey of enrolled students, and it is conducted and analysed by Etio (formerly i-graduate). This latest wave generated 192,581 student responses, including 122,975 international students, studying at 155 institutions in 24 countries.

    Rethinking career services

    “Future career impact” has been the most important determinant of study abroad decision making since 2018, and this year it came in at 96%, compared to 94% for “specific course title” and “university reputation.” Other top influences were “research quality,” especially at the post-grad level, and “earning potential” (93% each).

    In a webinar devoted to discussing the findings, Nannette Ripmeester, director client services for Europe and North America for Etio, noted that she often hears university staff wondering why their students aren’t more satisfied with career supports despite improved institutional attention to that aspect of the study experience. She says that often, the problem is that preparing students for work is a siloed or even one-off endeavour:

    “Students really expect more. It’s not just a workshop at the end. That’s not going to do the trick. Employability must be really integrated into your curricula, and from first year to last year, it should be embedded in everything.”

    Previous waves of the ISB have asked only final-year students about career preparedness, but this year, this expanded to students in earlier years as well. The research found that career concerns are prevalent in all years, suggesting that institutions should integrate work-related programming – e.g., lectures or entire units being delivered by industry professionals, work placements/internships, career advice and other supports, alumni networks, etc. – across the whole student journey.

    Globally, 80% of final-year students said they feel prepared for their career goals. Ms Ripmeester noted that while this is a solid majority, it also means that 1 in 5 surveyed students do not feel prepared to meet their career goals when they graduate.

    Costs and safety also matter

    Not surprisingly, given the topsy-turvy economic context and persistent inflation in many countries in 2025, costs of living and studying also weigh on students’ minds when they are choosing where to enrol and while they are enrolled.

    Safety is another top concern, especially for Chinese and Saudi Arabian students and their parents. Robin Hallows, the head of surveys for Etio, noted that good safety measures and a strong safety record should not be overlooked in promotional materials, saying it can go a long way in influencing students’ choice of destination and institution.

    Related to safety is a student’s experience in a host country as a foreigner. Globally, 1 in 5 students said they had experienced some form of discrimination (e.g., race or nationality), with Chinese students particularly likely to have felt targeted.

    How likely are students be brand advocates?

    During the webinar, Etio panelists explained an important metric they are tracking in the ISB: the Net Promoter Score (NPS). This score is based on answers to the question “How likely is it that you would recommend this institution to family or a friend?”, where students were asked to pick a number on a scale of 0–10, where 10 is the most likely to recommend.

    The following screen grab from the webinar explains how the NPS is derived. The higher an institution’s NPS, the more active promoters (or brand advocates) they have within their student body. This is an incredibly important metric given that the opinion of current students is highly influential for prospective students deciding where to study.

    How Etio’s NPS is determined. Source: Etio

    Don’t ignore AI

    This wave of the ISB asked students for their opinions about artificial intelligence (AI). Fully 94% said it improved their study experience. Whatever academics’ concerns are about AI and studying, there’s no debating the fact that students are using it, and happily.

    For additional background, please see:

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    Global survey says graduate outcomes the most important factor in students’ choice of institution abroad /2025/04/global-survey-says-graduate-outcomes-the-most-important-factor-in-students-choice-of-institution-abroad/ Wed, 30 Apr 2025 15:12:03 +0000 /?p=45504 The latest edition of IDP’s Emerging Futures student survey has just been released. Based on responses from more than 6,000 students, it concludes that students are placing an ever-sharper emphasis on career development when planning for study abroad. The survey also finds that students essentially equate “high-quality education” with “graduate employment rate.” This factor now…

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    The latest edition of has just been released. Based on responses from more than 6,000 students, it concludes that students are placing an ever-sharper emphasis on career development when planning for study abroad. The survey also finds that students essentially equate “high-quality education” with “graduate employment rate.” This factor now outweighs institutional ranking for many prospective students.

    “We know that international students choose their study destination based on factors that help them become job ready, with access to post-study employment being the key influence,” said Simon Emmett, chief partner officer at IDP Education. “The research serves as a timely reminder for governments and policymakers to embrace international students, who go on to fill vital skill gaps and foster long-lasting diplomatic ties between their home and host countries.”

    Roughly a third of respondents were prospective international students (29%), another 43% had applied to study abroad, and 21% were already enrolled overseas. Consistent with earlier cycles of Emerging Futures findings, just over two-thirds of respondents (67%) cited “career development” as their main motivation for study abroad. Only “education quality” received a comparable rating (also 67%), with other factors such as “acquiring global knowledge” and “reputable qualifications” coming in slightly lower.

    Respondents are also keenly looking at graduate outcomes. “Graduate employment rate” ranked as the top indicator of “high-quality education” abroad, ahead of “institution ranking” or “quality of academic staff.” In a similar vein, “job outcomes from the institution” represent the top non-academic factor for students, ahead of “range of scholarships” or “access to part-time work opportunities.”

    Non-academic factors in choosing an institution. Source: IDP Emerging Futures 7

    Affordability continues to be a major concern

    When asked about their main concerns about studying abroad, most students (66%) cited “cost and finances.” That concern placed well ahead of the next-most pressing item: “visa challenges” (47%). Those factors, along with a growing student interest in post-study outcomes, are reflected in the following chart, which measures the relative attractiveness of leading study destinations across a range of criteria.

    The USA and Australia lead perceptions of most aspects with the UK leading in international student policies. Source: IDP Emerging Futures 7

    In fact, concerns around affordability are so high that one in two students told IDP they would consider switching to another destination if it had lower savings requirements.

    The bottom line, says IDP, is that, “Students are driven by career development, job outcomes, and return on their investment when choosing where to study internationally. Employability is a critical priority, underscoring the need for institutions to strengthen career support and industry connections to enhance students’ international study experience.”

    For additional background, please see:

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